Frequently Asked Questions
Order Tracking and Shipping Help
Q: How long will it take to receive my order?
Q. Where do I enter a coupon code?
Q: How do I track my order?
A: Once an order is shipped, you will be emailed a tracking number. If you did not receive an email, you can also track your shipment from your Jolly Christmas Shop account. To view tracking information in your account: log into your account / click the orders tab / click on the order you would like to view tracking for / scroll down and on the right hand side of the page you will see "shipping details" / click on the tracking info and this will direct you to the carrier's website for up to date tracking info.
Q: I have questions about my pre-ordered item(s).
A: Please navigate to our pre-order question page here: https://www.thejollychristmasshop.com/pre-order-information/
Q: My order shows delivered, but I have not received it.
A: Please check with any person at your home who may have picked up your mail. Check with a neighbor or manager to see if they may received your package.
Only missing some of your items? Larger orders or bulky items may be shipped in multiple boxes. Carriers may deliver the other box (s) the next business day.
If you have checked all these options and still have not found your parcel, please use our chat feature to speak with someone about your missing package.
Please do not open a case with the carrier. If a case is opened with the carrier, we will be unable to help with the missing package.
Q: Can I change or cancel an order?
A: We strive to ship orders ASAP. For this reason we have a very limited time frame of 1 hour to cancel or change standard and free shipping orders. Because expedited are pulled and shipped same day, we cannot cancel expedited orders once they are placed. Please call us at 770-554-2024 and speak with a representative about canceling or changing your order. If we have already shipped your order, you can always return the items you no longer need. Refusing packages will result in a $35 per box charge that will be deducted from your refund.
Q: I need my order faster than expedited shipping, how much will it cost and when will it arrive?
A: Please call us at 770-554-2024 and we will get you a guaranteed delivery date as well as a price quote.
Q: Do you ship Internationally or I need help regarding my international order?
A: Yes, we are a US based company but do ship Internationally. Please click here for details https://www.thejollychristmasshop.com/international-orders/
Q: What is your return exchange policy?
Q: Where do I return my items to?
Q: What happens if my items are damaged during shipment?
Q: What happens if I have an issue other than damages with my order?
A: The fastest way to get a response is by contacting us through our chat and explaining the issue you are having.
Q: What happens if I open my order for the first time after the 30 day return period and I notice items are missing or damaged?
A. We highly recommend that you open and inspect your order as soon as you receive it. We know that some orders may be gifts, but please inspect items before giving as a gift. We are unable to receive damage claims, offer returns or refunds after our 30 day policy.
Q: I live in the area. Can I pick my items up from your warehouse?
Q: Do you have a store location?
Q: Do you have a coupon code?
A: The best place to always check our on going sales is our promotions page. We do not give out coupon codes to individual customers. All sales and coupons are added to the promotions page.
Still have questions? Feel free to contact us through our chat feature.