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Return Policy

Your satisfaction is very important to us. If you are not satisfied with your purchase, a return may be made within 30 days from the date of purchase or before December 24th whichever comes first.

Example 1: You purchase a Christmas item on December 5th you have until December 24th to return the item.

Example 2: You purchase a Christmas item on December 30th you have until January 29th to return the item.

(Trees not included please see below for tree return policy.)

  • Product(s) must include an original invoice and be in new, unused, undamaged condition with all packaging, accessories, manuals, and parts.
  • Please complete the return form listed on the back of your invoice/packing slip and return it with the merchandise.
  • Buyer must pay return shipping costs.
  • Once the returned merchandise is received and inspected (usually within 72 hours of receipt), your refund will be applied to your original method of payment within 7 days. (Please note depending on your credit card, your credit could take up to 10 business days to post to your account.)
  • We reserve the right to limit returns under certain circumstances.

Tree Return Policy

You may return your tree within 30 days of purchase or before December 26th whichever date comes first.

  • Please contact us for a return slip that must go in the box before returning all trees.
  • Tree returns will be assessed a 15% restocking fee.
  • Trees must be in new, unused, undamaged condition with all packaging, accessories, manuals, and parts.
  • Buyer must pay return shipping costs.
  • Once the returned merchandise is received and inspected (usually within 72 hours of receipt), your refund will be applied to your original method of payment within 7 days. (Please note depending on your credit card, your credit could take up to 10 business days to post to your account.)

If you have any questions, please email us at support@thejollychristmasshop.com


 

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