I am very happy with the end product. Ordering was quick and simple and received the first one within a week of ordering BUT they had made a mistake and sent me one with a football instead of the basketball. I emailed the company, since it was late on the weekend, and WOW at like 5 am on Monday I received a response to my email that a corrected one would be sent and should be received on Wednesday along with an apology. The ornament arrived just as they said it would on Wed. Now that's what I call customer service!! You don't see that every day. Thank you!!